Do you provide 24/7 cover?

No. Our engineers are only available during business hours. We do not hand over to a team or an outsourced provider to maintain cover. The Remote Management and Monitoring system we have in place maintains a watchful eye over your systems, (assuming they are switched on), looking for faults and failures and will automatically attempt to resolve these for you. An example of this would be to apply security updates, Anti-Virus updates and Backup routines. The system will attempt up to 3 times to complete any task, if this fails the system will raise a priority support ticket for review as soon as the help desk opens.